Role of Information Technology in Healthcare Services: Visitor's Perception

  • Santosh Kumar Sharma Indian Institute of Management, Jammu, Jammu and Kashmir, India
  • Anil Kumar Fortis Hospital, Sector 62, Sahibzada Ajit Singh Nagar, Punjab, India
Keywords: Healthcare, Services, Information Technology

Abstract

The ageing population, increasing pollution, and lethargic life style of human beings are some of the primary reasons for the growth of healthcare sector. Indian entrepreneurs have observed this growth opportunities and providing healthcare services in multiple ways. However, the literature emphasizes that without integrating information technology in existing healthcare facilities, quality service cannot be rendered to a large number of patients. With this backdrop, the present study is a novel endeavour to explore the role of information technology in Indian healthcare services. It aims to explain the relevance and dimensions of information technology in relation to healthcare services and examines the empirical relationship between identified dimensions and some demographical factors (age, educational qualification, income, and gender).The results of this study can be beneficial to healthcare professionals, service enablers, implementing agencies, and policy makers. Limitations, further research directions and conclusions have been discussed.

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Published
2018-04-02
Section
Articles