Role of Information Technology in Healthcare Services: Visitor's Perception

Abstract

The ageing population, increasing pollution, and lethargic life style of human beings are some of the primary reasons for the growth of healthcare sector. Indian entrepreneurs have observed this growth opportunities and providing healthcare services in multiple ways. However, the literature emphasizes that without integrating information technology in existing healthcare facilities, quality service cannot be rendered to a large number of patients. With this backdrop, the present study is a novel endeavour to explore the role of information technology in Indian healthcare services. It aims to explain the relevance and dimensions of information technology in relation to healthcare services and examines the empirical relationship between identified dimensions and some demographical factors (age, educational qualification, income, and gender).The results of this study can be beneficial to healthcare professionals, service enablers, implementing agencies, and policy makers. Limitations, further research directions and conclusions have been discussed.

References

  • Ahmed, A., Mirza, E., Ehsan, N., Awan, S., A., and Ishaque, A. (2010). “Information Technology: A Means of Quality in Healthcare”, 3rd IEEE International Conference on Computer Science and Information Technology, 9, 26–30, Retrieved from http://ieeexplore.ieee.org/document/5564669/
  • Alasaarela, E., DeMello, S., and Nemana, R. (2009). “National perspectives on the future of wireless in healthcare: Finland and the USA”, Journal of Management and Marketing in Healthcare, 2(4), 366–383. https://doi.org/10.1179/mmh.2009.2.4.366
  • Bates, D. W., Cohen, M., Leape, L. L., Overhage, J. M., Shabot, M. M., and Sheridan, T. (2001). “Reducing the Frequency of Errors in Medicine Using Information Technology”, Journal of the American Medical Informatics, 8, 299–308.
  • Behkami, N., A., and Daim T., U. (2012). “Research Forecasting for Health Information Technology (HIT), using technology intelligence”, Technological Forecasting and Social Change, 79(3), 498–508. https://doi.org/10.1016/j.techfore.2011.08.015
  • Bennett, C., J., Walston, S., L., and Al-Harbi, A. (2015). “Understanding the effects of age, tenure, skill, and gender on employee perceptions of healthcare information technology within a Middle Eastern Hospital”, International Journal of Healthcare Management, 8(4), 272–280. https://doi.org/10.1179/2047971915Y.0000000010
  • Bhangale, V. (2011). “Marketing of healthcare services in India: a study on factors influencing patients’ decision making on choice of a hospital”, Journal of Management and Marketing in Healthcare, 4(4), 229–233. https://doi.org/10.1179/175330311X12943314049376
  • Buntin, M., B., Burke, M., F., Hoaglin, M., C., and Blumenthal, D. (2011). “The Benefits Of Health Information Technology: A Review Of The Recent Literature Shows Predominantly Positive Results”, Health Affairs, 30(3), 464–471. https://doi.org/10.1377/hlthaff.2011.0178
  • Byrd, L., W., Byrd, T., A. (2012). “The impact of clinical information technology on information quality in US hospitals”, International Journal of Healthcare Technology and Management, 13(1/2/3), 71–87. https://doi.org/10.1504/IJHTM.2012.048948
  • Chaua, P., Y., K., and Hub, P., J. (2002). “Investigating healthcare professionals’ decisions to accept telemedicine technology: an empirical test of competing theories”, Journal of Information and Management, 39(4), 297–311. https://doi.org/10.1016/S0378-7206(01)00098-2
  • Cho, N., E., Ke, W., Atems, B., and Chang, J. (2016). “How Does Health Information Technology Affect Hospital Performance Efficiency? The Effects of Information Sharing Breadth and Depth”, Pacific Asia Conference on Information Systems, Retrieved from aisel.aisnet.org
  • Chow, C., K. (2013). “Factors associated with the extent of information technology use in Ontario hospitals”, International Journal of Healthcare Management, 6(1), 18–26. https://doi.org/10.1179/2047971912Y.0000000017
  • Cline, G., B., and Luiz, J., M. (2013). “Information technology systems in public sector health facilities in developing countries: the case of South Africa”, BMC Medical Informatics and Decision Making, 13(1), 13. https://doi.org/10.1186/1472-6947-13-13
  • Darkins, A., and Sanders, J., H. (2009). “Remote patient monitoring in home healthcare: Lessons learned from advanced users”, Journal of Management and Marketing in Healthcare, 2(3), 238–252. https://doi.org/10.1179/mmh.2009.2.3.238
  • Duplaga, M. (2004). “The Impact of Information Technology on Quality of Healthcare Services”, International Conference on Computation Science, 3039, 1118–1125. https://doi.org/10.1007/978-3-540-25944-2_145
  • Farhud, D. D. (2015). “Impact of Lifestyle on Health”, Iranian Journal of Public Health, 44(11), 1442–1444.
  • Henschke, C., Bäumler, M., Weid, S., Gaskins, M., and Busse, R. (2010). “Extrabudgetary (‘NUB’) payments: A gateway for introducing new medical devices into the German inpatient reimbursement system”, Journal of Management & Marketing in Healthcare, 3(2), 119–133. https://doi.org/10.1179/17533031 0X12665793931221
  • Herrick, D., M., Gorman, L., and Goodman, J., C. (2010). “Health Information Technology: Benefits and Problems”, National Center for Policy Analysis, Policy Report No. 327, Retrieved from http//www.ncpa.org/pdfs/st327.pdf
  • Huang, W., M., Chen, C., H., Lin, H., R., and Sun, C., F. (2016). “Decision support system for material management in intensive care units: An empirical study in Taiwan”, International Journal of Healthcare Management, 9(2), 102–109. https://doi.org/10.1080/20479700.2015.1101912
  • India Brand Equity Foundation (2017). Healthcare Industry in India. Retrieved from https://www.ibef.org/industry/healthcare-india.aspx
  • Itumalla, R. (2012) “Information Technology and Service Quality in Health Care: An Empirical Study of Private Hospital in India”, International Journal of Innovation, Management and Technology, 3(4), 433–436, Retrieved from www.ijimt.org/papers/269-CM248.pdf https:// doi.org/10.7763/IJIMT.2012.V3.269
  • Kaushal, R., Shojania, K. G., Bates, D. W. (2003). “Effects of computerized physician order entry and clinical decision support systems on medication safety: a systematic review”, Archives of Internal Medicine, 163(12), 1409–1416. https://doi.org/10.1001/archinte.163.12.1409
  • Kavitha, G. (2013). “Impact of information technology in Indian healthcare system”, International Journal of Engineering and Technology (IJET), 5(1), 110–114.
  • Kelishadi, R. (2012). “Environmental Pollution: Health Effects and Operational Implications for Pollutants Removal”, Journal of Environmental and Public Health, 2012, Retrieved from http://dx.doi.org/10.1155/2012/341637 https://doi.org/10.1155/2012/341637
  • Khanna, A., B., and Narula, S., A. (2016). “Mobile health units: Mobilizing healthcare to reach unreachable”, International Journal of Healthcare Management, 9(1), 58–66.
  • Koop, R., H., Klaase, J., M., Palen, J., v., Kommers, P., A., M., Sanders, A., J., and Jonker, J. (2010). “Using a web application to improve satisfaction among patients undergoing surgery”, International Journal of Healthcare Management, 3(4), 264–271. https://doi.org/10.1179/17533031 0X12918040319694
  • Kumar, R. R., and Iyengar, N.Ch.S.N. (2014). “Secure and synchronised mobile JXTA cloud ecosystem for sharing patient’s healthcare information and medical reports”, International Journal of Computers in Healthcare, 2(1), 15–27. https://doi.org/10.1504/IJCIH.2014.065809
  • Li, X., Agarwal, A., Hadidi, R., and He, X. (2012). “Quality analysis of online health information in China, India, and the USA”, International Journal of Healthcare Technology and Management, 13(1/2/3), 117–138. https://doi.org/10.1504/IJHTM.2012.048951
  • Lorence, D., and Saylor, K. (2008). “Study of web-based peer discussion: the domain of scleroderma”, International Journal of Healthcare Technology and Management, 9(3), 275–302. https://doi.org/10.1504/IJHTM.2008.018218
  • Lu, K., Y. (2012). “Enhancing the performance of healthcare services using a ZigBee-based mobile monitoring system”, International Journal of Healthcare Technology and Management, 13(1/2/3), 88–107. https://doi.org/10.1504/IJHTM.2012.048949
  • Masella, C., and Zanaboni, P. (2009). “Assessment of a telemedicine innovation in cardiology”, International Journal of Healthcare Technology and Management, 10(4/5), 325–339. https://doi.org/10.1504/IJHTM.2009.030454
  • Masys, D., R. (2002). “Effects of Current and Future Information Technologies on the HealthCare Workforce”, Health affairs, 21(5), 33–41. https://doi.org/10.1377/hlthaff.21.5.33
  • Mehraeen, E., Ahmadi, M., Mehdipour, Y., and Noori, T. (2014). “Evaluation of Hospital Information Systems in Selected Hospitals of Iran”, International Journal of Advanced Information Technology (IJAIT), 4(5), 1–7, Retrieved from http://airccse.org/journal/IJAIT/papers/4514ijait01. pdf https://doi.org/10.5121/ijait.2014.4501
  • Miah, S., J. (2014). “Information and communication technology-based innovations for aging healthcare: a literature review”, International Journal of Computers in Healthcare, 2(1), 28–42. https://doi.org/10.1504/IJCIH.2014.065810
  • Moghavvemi, S., Ormond, M., Musa, G., Isa, C., R., M., Thirumoorthi, T., Mustapha, M., Z., B., Kanapathy, K., A., P., and Chandy, J., J., C. (2016). “Connecting with prospective medical tourists online: Across-sectional analysis of private hospital websites promoting medical tourism in India, Malaysia and Thailand”, Tourism Management, 58, 154–163. https://doi.org/10.1016/j.tourman.2016.10.010
  • Mohapatra, S. (2015). “Using integrated information system for patient benefits: a case study in India”, International Journal of Healthcare Management, 8(4), 262–271. https://doi.org/10.1179/2047971915Y.0000000007
  • Mohapatra, S. and Murarka, S. (2016). “Improving patient care in hospital in India by monitoring influential parameters”, International Journal of Healthcare Management, 9(2), 83–101. https://doi.org/10.1080/20479700.2015.1101938
  • Mosadeghrad, A., M. (2014). “Factors influencing healthcare service quality”, International Journal of Health Policy and Management, 3(2), 77–89. https://doi.org/10.15171/ijhpm.2014.65
  • Noblin, A., M. Wan, T., T., H. and Fottler, M. (2013). “Intention to use a personal health record: a theoretical analysis using the technology acceptance model”, International Journal of Healthcare Technology and Management, 14(1/2), 73–89. https://doi.org/10.1504/IJHTM.2013.055085
  • Ohsfeldt, R. L., Ward, M. M., Schneider, J. E., Jaana, M., Miller, T. R., Lei, Y. and Wakefield, D., S. (2005). “Implementation of hospital computerized physician order entry systems in a rural state: Feasibility and financial impact”, Journal of the American Medical Informatics. 12(1), 20–27. https://doi.org/10.1197/jamia.M1553
  • Ornes, L. L., Paulson, P. and Snyder, K. (2014). “A tool to evaluate your website for patient engagement”, International Journal of Healthcare Management, 7(2), 69–74. https://doi.org/10.1179/2047971913Y.0000000066
  • Ortiz, E. and Clancy, C., M. (2003). “Use of Information Technology to Improve the Quality of Health Care in the United States”, Journal of Health Services Research, 38(2), xi–xxii. https://doi.org/10.1111/1475-6773.00127
  • Patwardhan, A. A., Pandey, N. and Dhume, S., M. (2017). “Integrated model for understanding Indian physicians’ internet usage pattern: An empirical approach”, International Journal of Healthcare Management, 10(1), 19–33. https://doi.org/10.1080/20479700.2016.1270385
  • Pillai, R., K. (2013). “Health economics: Theoretical considerations and scope for application in the Indian context”, Clinical Epidemiology and Global Health, 1(2), 96–100. https://doi.org/10.1016/j.cegh.2013.05.002
  • Pui-Mun, L. (2004). “IT-Enhanced Service Quality in the Healthcare Industry”, International Journal of the Computer, the Internet and Management, 12(3), 96–103.
  • Rajasekaran, M. P., Radhakrishnan, S., Subbaraj, P. (2008). “Remote monitoring of post-operative patients using wireless sensor networks”, International Journal of Healthcare Technology and Management, 9(3), 247–257. https://doi.org/10.1504/IJHTM.2008.018216
  • Remoundou, K., and Koundouri, P. (2009) “Environmental Effects on Public Health: An Economic Perspective”, International Journal of Environmental Research and Public Health, 6(8), 2160–2178; doi:10.3390/ ijerph6082160 https://doi.org/10.3390/ijerph6082160
  • Rizwan, S. A., Nongkynrih, B., Gupta, S. K., (2013). “Air pollution in Delhi: Its Magnitude and Effects on Health”, Indian Journal of Community Medicine, 28(1), 4–8.
  • Roehrer, E., Bjørnes, C. D., Cummings, E. and Nøhr, C. (2014). “Human factors considerations when developing eHealth solutions to support patients : Comparison of Danish and Australian experiences”, International Journal of Healthcare Technology and Management, 14(3), 157–175.https://doi.org/10.1504/IJHTM.2014.064245
  • Schultz, J. S., André, B. and Sjøvold, E. (2016). “Managing innovation in eldercare: A glimpse into what and how public organizations are planning to deliver healthcare services for their future elderly”, International Journal of Healthcare Management, 9(3), 169–180. https://doi.org/10.1080/20479700.2016.1142048
  • Seblega, B. K., Zhang, N. J., Wan, T. T. H., Unruh, L., Y. and Miller, A. (2015). “Health information technology adoption: effects on patient safety and quality of care”, International Journal of Healthcare Technology and Management, 15(1), 31–48. https://doi.org/10.1504/IJHTM.2015.070519
  • Sintonen, S. Mäkelä, K. Miettinen, R. (2015). “User acceptance of electronic health records: a postimplementation study”, International Journal of Healthcare Technology and Management, 15(2), 162–175. https://doi.org/10.1504/IJHTM.2015.074556
  • Srinivas, T. R. and Prasad, S. (2013). “Evaluation of Healthcare Services “Why Did We Choose This Hospital?” Language in India, 13(4), 259–268.
  • Stanley, S. and Laugharne, J. (2014). “The impact of lifestyle factors on the physical health of people with a mental illness: a brief review”, International Journal of Behavioral Medicine, 21(2), 275–81. https://doi.org/10.1007/s12529-013-9298-x
  • Steiner, P. (2014) “Investment in health technologies calls for lessons to be learned”, International Journal of Healthcare Management, 7(1), 3–4. https://doi.org/10.1179/204797001 4Z.00000000088
  • Testi, A., Tanfani, E., Valente, R., Fato, M., and Porro, I. (2009). “A web-based system to manage elective waiting lists: efficiency and equity issues”, International Journal of Healthcare Technology and Management, 10(4/5), 277–288. https://doi.org/10.1504/IJHTM.2009.030451
  • Thangaraj, M. and Gnanambal, S. (2014). “A new architectural framework for rule-based healthcare system using semantic web technologies”, International Journal of Computers in Healthcare, 2(1), 1–14. https://doi.org/10.1504/IJCIH.2014.065808
  • Themistocleous, M. and Morabito, V. (2012). “How can user-centred design affect the acceptance and adoption of service oriented healthcare information systems”, International Journal of Healthcare Technology and Management, 13(5/6), 321–344. https://doi.org/10.1504/IJHTM.2012.052550
  • Thomas, L. and Woodside, J., M. (2016). “Digital and mobile experiences for healthcare management: Social media maturity model”, International Journal of Healthcare Management, 9(1), 67–73. https://doi.org/10.1080/20479700.2015.1101940
  • Times of India (2017). “Health ministry to study deaths due to pollution soon: Environment Minister Anil Dave”, Retrieved from http://timesofindia.indiatimes.com
  • Venkateswaran, P. S., Kumar, V. R. and Muthukrishnan, B. (2016). “Impression of Telemedicine on Patient Happiness on the way to health Services”, Asian Journal of Research in Social Sciences and Humanities, 6(11), 136–157. https://doi.org/10.5958/2249-7315.2016.01181.3
  • Walsh, R. (2011). “Lifestyle and mental health”, American Psychologist, 66(7), 579–592 https://doi.org/10.1037/a0021769
  • Wang, D. (2015). “What will cloud computing bring to healthcare? - Overview of cloud applications in healthcare”, International Journal of Healthcare Technology and Management, 15(1), 49–57. https://doi.org/10.1504/IJHTM.2015.070540
  • Whetstone, M. and Randeree, E. (2008). “Personal health records: addressing consumer needs for access”, International Journal of Healthcare Technology and Management, 9(3), 258–274. https://doi.org/10.1504/IJHTM.2008.018217
  • Wijewickrama, A. K. A. and Takakuwa, S. (2012). “Designing outpatient appointment systems with patient characteristics: a case study”, International Journal of Healthcare Technology and Management, 13(1/2/3), 157–69. https://doi.org/10.1504/IJHTM.2012.048953
  • World Health Resolution (67/13): Aging and Health (2015), Retrieved from http://www.who.int/mediacentre/ factsheets/fs404/en.
  • Zhan, X. X., Zhang, Z. X., Sun, F., Peng, W. J., Zhang, H. and Yan, W., R. (2016). “The attitudes of primary healthcare providers towards web-based training on public health services in rural China: a cross-sectional study”, Public Health, 141, 153–162. https://doi.org/10.1016/j.puhe.2016.09.007

  • Published Date : 2018-04-02