Identification of Success Factors for Indian Healthcare

Abstract

This Paper aims at evaluation of Critical Success Factors (CSF) and its attributes in Indian healthcare. Various problems of health care industry through analysis of factors and its attributes using factor analysis, correlation and other framework parameters has been done. It was found that Human Resource Capability, Infrastructural Resources were the most significant CSFs apart from Operational process, Team management and culture. Surprisingly findings revealed that factors namely Top Management and Leadership were least significant. As there is no clear framework for excellence in healthcare, where stakeholders are an integral part of complete service, developed CSF and its connectivity to attributes may help to resolve the service level issues of Indian Hospital.

References

  • Clare Chow Chua, Mark Goh, (2002) “Framework for evaluating performance and quality improvement in hospitals”, Managing Service Quality: An International Journal, Vol.
  • Drotz, E. and Poksinska, B. (2014), ‘Lean in healthcare from employees perspectives’, Journal of Health Organization and Management, Vol. 28 No. 2, pp. 177–195
  • Dutta, A., Bandyopadhyay S. and Ghose, A. (2014), ‘Measurement and determinants of public hospital efficiency in West Bengal, India’, Journal of Asian Public Policy, Vol. 7 No. 3, pp. 231–244
  • Garg, P., and Agarwal, D. (2014), ‘Critical success factors for ERP implementation in a Fortis hospital: an empirical investigation’, Journal of Enterprise Information Management, Vol. 27 No. 4, pp. 402–423
  • Hariharan, S., Dey, P. K., Moseley, H. S. L., Kumar, A. Y. and Gora, J. (2004), ‘A new tool for measurement of process-based performance of multispecialty tertiary care hospitals’, International Journal of Health Care Quality Assurance, Vol.17 No. 6, pp. 302–312
  • Hung, Wei-Hsi; Chang, I-Cheng; Yen, David C.; and Lee, Che-Ming (2015), ‘Critical Factors of Adopting Enterprise Application Integration Technology: An Empirical Study on Larger Hospitals’, Communications of the Association for Information Systems, Volume 36, Article 31, pp. 619–641
  • Koumaditis, K. and Themistocleous, M. (2013), ‘Service oriented architecture (SOA) implementation critical success factors in healthcare’, Journal of Enterprise Information Management, Vol. 26 No. 4, pp. 343–362
  • Mosadeghrad, A. M. (2013), ‘Obstacles to TQM success in health care systems’, International Journal of Health Care Quality Assurance, Vol. 26 No. 2, pp. 147–173
  • Padma, P., Lokachari, P. S. and Chandrasekharan, R. (2014), ‘Strategic action grids: a study in Indian hospitals’, International Journal of Health Care Quality Assurance, Vol. 27 No. 5, pp. 360–372
  • Parasuraman, A., V.A. Zeithaml and L.L. Berry (1988), SERVQUAL: a Multiple- Item Scale for Measuring Consumer Perceptions of Service Quality, Journal of Retailing, Vol. 64 (1), pp. 12–40.
  • Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), “A Conceptual Model of Service Quality and Implication for Future Research”, Journal of Marketing, Vol. 49, pp. 41–50
  • Puay Cheng Lim, Nelson K.H. Tang, (2000) “A study of patients’ expectations and satisfaction in Singapore hospitals”, International Journal of Health Care Quality Assurance, Vol. 13 Issue: 7, pp.290–299
  • Rateb J. Sweis; Rawan A. Saleh; Rawan H. Al-Etayyem; Bara’ T. Qasrawi; Ayat M.Al Mahmoud (2016), ‘Total quality management practices and organisational performance in Jordanian courier services’, International Journal of Productivity and Quality Management, Vol.19, No.2, pp.258–276
  • Sabry, A. (2014), ‘Factors critical to the success of Six-Sigma quality program and their influence on performance indicators in some of Lebanese hospitals’, Arab Economics and Business Journal, Vol. 9, pp. 93–114
  • Shrivastava .R.L, Mohanty R.P, Lakhe R.R.(2006), Linkages between total quality management and organisational performance: an empirical study for Indian industry, Journal of Production Planning and control, Vol 17, No. 1, pp13–30
  • Talib, F., Rahman, Z. and Azam, M. (2011), ‘Best Practices of Total Quality Management Implementation in Health Care Settings’, Health Marketing Quarterly, Vol. 28(3), pp. 232–252
  • Talib, F., Azam, M. and Rahman, Z. (2015), ‘Service quality in healthcare establishments: a literature review”, International. Journal. Behavioural and Healthcare Research, Vol. 5 Nos. 1/2, pp. 1–24
  • Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill.
  • Kim, Jae-on & Charles W. Mueller. (1978). Introduction to factor analysis: what it is and how to do it. Beverly Hills, Calif. Sage Publications. World bank: retrieved from http://wdi.worldbank.org/table/2.15

  • Published Date : 2017-10-02