K. Ellangovan, T. J. Kamalanabhan
Kerala has introduced decentralized planning for more than a decade now. As part of this, the Local Self Governments (Panchayat Raj Institutions) are vested with the responsibility to run the hospitals. The new element of elected representatives coming in the area of hospital administration has created more confusion than before. Similarly, Tamil Nadu has implemented a hospital systems project to improve the performance of secondary care hospitals. This paper tries to analyze whether one of the popular performance assessment tool – Balanced Score Card could be used to create a better administrative environment to improve the performance of the secondary care hospital. The paper conclusively argues that, Balanced Score Card is an important option for these hospitals to improve their performance.
[1] Sen Amartya (1999) – Health in development – Bulletin of the World Health Organisation, pp 619-623.
[2] Berry L and Bendapudi N (2007) -A fertile field for Service Research – Journal of Service Research, 10, 2, pp 111-122.
[3] Bonu S and Rani M (2008).- South Asia, Health Systems of. – International Encyclopaedia of Public Health, Vol. 6, San Diego: Academic Press, pp. 128-137.
[4] Chow-Chua C, Goh M (2002) – Framework for evaluating performance and quality improvement in hospitals – Managing Service Quality, 12, 1, pp 54-66
[5] Colton D (2007): Performance Measurement in Behavioural Health Care Organisations – Journal of Health Management, 9, 3, pp 301-316
[6] Cowling A, Newman K and Leigh S (1999) -Developing a competency framework to support training in evidence-based healthcare- International Journal of Health Care Quality Assurance, 12, 4, pp 149-159.
[7] Dash U et al (2007)- Benchmarking the performance of Public Hospitals in Tamil Nadu: An application of Data Envelopment Analysis – Journal of Health Management, 9, 1, pp 59-74.
[8] Donabedian, A. (1988), “Basic approaches to assessment: structure, process and outcome”, The Definition of Quality and Approaches to Its Assessment, Health Administration Press, Ann Arbor, MI, pp 77-128.
[9] Funck E (2007) -The balanced scorecard equates interests in healthcare organizations -Journal of Accounting & Organizational Change, 3, 2, pp 88-103.
[10] Guo. K L (2004) – Leadership processes for re-engineering changes to the health care industry – Journal of Health Organization and Management, 18, 6, pp. 435-446
[11] Kaplan, R.S. and Norton, D.P. (1992), “The balanced scorecard: measures that drive performance”, Harvard Business Review, January/February, pp. 71-9.
[12] Peters DH et al (2007) -A balances scorecard for health services in Afghanistan – Bulletin of the World Health Organization, 85, pp 146-151.
[13] Purbey. S et al (2007) – Performance measurement system for healthcare processes – International Journal of Productivity and Performance Management, 56, 3, pp 241-251.
[14] Ramani KV and Mavalankar D (2006) -Health systems in India: Opportunities and Challenges for Improvement. Journal of Health Organization and Management. 20, 6, pp 560-572.
[15] Ruiz U, Simon J (2004) – Quality Management in Health Care: A 20-year journey – International Journal of Health Care Quality Assurance, 17, 6, pp 323-333.
[16] Sommers S M and Merrit D E (1994) – The Impact of a TQM Intervention on Workplace Attitudes in a Health-care Organization- Journal of Organizational Change Management, 7, 2, pp 53-62.
[17] Veillard J, et al (2005) -A performance assessment framework for hospitals: the WHO regional office for Europe PATH project- International Journal for Quality in Health Care, 17, 6 pp 487-496.
[18] World Health Report – published by World Health Organization (WHO) 2000.
[19] Yang C C (2003) – The establishment of a TQM system for the health care industry – The TQM Magazine, 15, 2, pp 93-98.
[20] Zaire M (1998) – Building Human Resources Capability in Health Care: A Global Analysis of Best Practice – Part III – Health Manpower Management, 24, 5 pp 166-169.
| Periodicity | Biannually |
| Issue-1 | October |
| Issue-2 | April |
| ISSN Print | 2393-8536 |
| ISSN Online | 2393-8544 |
| RNI No. | CHAENG/2014/57978 |
Publisher's policy of the journal at Sherpa UK for the submitted, accepted, and published articles. Click OAPolicy
Plan-S ComplianceTo check compliance, one has to use the Journal Check Tool (JCT). This tool provided by cOAlition S (European funders) for the researchers (fundee) to check the compliance with the journal.
Recommend journal to your libraryYou can recommend the journal being a researcher or faculty member to your library. We will post a copy of the Journal to your library on your behalf at free of cost.
Click here: Recommend Journal
The authors are encouraged to submit the author’s copy (preprint) to appropriate preprint archives e.g. https://arxiv.org and/or on https://indiarxiv.org or institutional repositories (e.g., D Space) before paper acceptance by the editor of Journal. After publications of the paper author(s) should mention the citation information, title and abstract along with DOI number of the publication carefully on the required page of the depository(ies).
Contact:Phone: +91-172-2741000, +91-172-4691800
Email : editor.jmrh@chitkara.edu.in
This work is licensed under a Creative Commons Attribution 4.0 International License.
Articles in Journal of Multidisciplinary Research in Healthcare by Chitkara University Publications are Open Access articles that are published with licensed under a Creative Commons Attribution- CC-BY 4.0 International License. Based on a work at https://jmrh.chitkara.edu.in/. This license permits one to use, remix, tweak and reproduction in any medium, even commercially provided one give credit for the original creation.
View Legal Code of the above-mentioned license, https://creativecommons.org/licenses/by/4.0/legalcode
View Licence Deed here https://creativecommons.org/licenses/by/4.0/
Journal of Multidisciplinary Research in Healthcare by Chitkara University Publications is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at https://jmrh.chitkara.edu.in/
Chandigarh-Patiala National Highway, Punjab 140 401
Chandigarh Information Center SCO 160-161, Sector 9-C, Chandigarh 160 009
