Evolution of Responsiveness of Health System

Published: October 3, 2016

Authors

Meenakshi Sood, Preethi Pradhan

Keywords
Responsiveness, Health Systems, Elements of Responsiveness

Abstract

Responsiveness is concerned with meeting the legitimate non health expectations of patients. The paper tries to explain the concept, domains and evolution of responsiveness. WHO concept of responsiveness has been criticized for using a single composite score for comparing responsiveness between countries. In spite of recognizing these issues and after much debate, no empirical research has been undertaken. Hence there is a need to recognize what constituents of responsiveness need to be reorganized, which other elements need to be added to existing WHO proposed elements of responsiveness in culturally, socially, politically different society. The paper through extensive study on responsiveness concludes the need to tailor responsiveness domains according to citizen’s priority in a particular background.

References

[1] Agency for Healthcare Research and Quality (AHRQ).CAHPS 2.0 (1993)survey and reporting kit. Rockville, Agency for Healthcare Research and Quality.
[2] Ajzen, I. (1991). The theory of planned behaviour. Organizational behaviour and human decision processes, 50(2), 179–211. http://dx.doi.org/10.1016/0749-5978(91)90020-T
[3] Almeida C, Braveman P, Gold MR, Szwarcwald CL, Ribeiro JM, Miglionico A, Millar JS, Porto S, Costa NR, Rubio VO, Segall M, Starfield B, Travessos C, Uga A, Valente J, Viacava F: Methodological concerns and recommendations on policy consequences of the World Health Report 2000. Lancet 2001, 357(9269): 1692–1697. http://dx.doi.org/10.1016/S0140-6736(00)04825-X
[4] Bandura, A. (1990). Perceived self-efficacy in the exercise of personal agency. Journal of applied sport psychology, 2(2), 128-163. http://dx.doi.org/10.1080/10413209008406426
[5] Bandura A. (1997) Self Efficacy. The Exercise of Control, New York: W H. Freeman & Co. Student Success,333:48461.
[6] Bandura, A. (1995). Self-efficacy in changing societies. Cambridge university press. http://dx.doi.org/10.1017/cbo9780511527692
[7] Bandura, A. (1977). Self-efficacy: toward a unifying theory of behavioural change. Psychological Review, 84(2), 191. http://dx.doi.org/10.1037/0033-295X.84.2.191
[8] Bandura, A. (1986). Social foundations of thought and action: A social cognitive theory. Prentice-Hall, Inc.
[9] Bandura, A. (1986). The explanatory and predictive scope of self-efficacy theory. Journal of social and clinical psychology, 4(3), 359–373. http://dx.doi.org/10.1521/jscp.1986.4.3.359
[10] Blendon, R. J., Kim, M., & Benson, J. M. (2001). The public versus the World Health Organization on health system performance. Health Affairs, 20(3), 10–20. http://dx.doi.org/10.1377/hlthaff.20.3.10
[11] Blumenthal D. (1996).Quality of care—what is it?. New England Journal of Medicine. 335(12): 891–4. http://dx.doi.org/10.1056/NEJM199609193351213
[12] Bowling, A., Rowe, G., Lambert, N., Waddington, M., Mahtani, K. R., Kenten, C., … & Francis, S. A. (2012). The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations.
[13] Carr-Hill, R. A. (1992). The measurement of patient satisfaction. Journal of public health, 14(3), 236–249.
[14] Darby, C., Valentine, N., Murray, C. J., & De Silva, A. (2000). World Health Organization (WHO): strategy on measuring responsiveness. Geneva, Switzerland: World Health Organization.
[15] Donabedian, A. (1980). Explorations in quality assessment and monitoring.
[16] Evans, D. B., Edejer, T. T. T., Lauer, J., Frenk, J., & Murray, C. J. (2001). Measuring quality: from the system to the provider. International Journal for Quality in Health Care, 13(6), 439-446. http://dx.doi.org/10.1093/intqhc/13.6.439
[17] Festinger, L. (1954). A theory of social comparison processes. Human relations, 7(2), 117-140. http://dx.doi.org/10.1177/001872675400700202
[18] Fitzpatrick, R., & Hopkins, A. (1983). Problems in the conceptual framework of patient satisfaction research: an empirical exploration. Sociology of health & illness, 5(3), 297-311. http://dx.doi.org/10.1111/1467-9566.ep10491836
[19] Gakidou, E., Murray, C. J., & Frenk, J. (2000). Measuring preferences on health system performance assessment. Geneva: World Health Organization.
[20] Haas-Wilson, D. (1994). The relationships between the dimensions of health care quality and price: the case of eye care. Medical care, 32(2), 175–182. http://dx.doi.org/10.1097/00005650-199402000-00008
[21] Haddad, S., Fournier, P., & Potvin, L. (1998). Measuring lay people’s perceptions of the quality of primary health care services in developing countries. Validation of a 20-item scale. International Journal for Quality in Health Care, 10(2), 93–104. http://dx.doi.org/10.1093/intqhc/10.2.93
[22] Houweling, T. A., Kunst, A. E., & Mackenbach, J. P. (2001). World Health Report 2000: inequality index and socioeconomic inequalities in mortality. The Lancet, 357(9269), 1671–1672. http://dx.doi.org/10.1016/S0140-6736(00)04829-7
[23] Hsu, C. C., Chen, L., Hu, Y. W., Yip, W., & Shu, C. C. (2006). The dimensions of responsiveness of a health system: a Taiwanese perspective. BMC Public health, 6(1), 1. http://dx.doi.org/10.1186/1471-2458-6-72
[24] Kenagy, J. W., Berwick, D. M., & Shore, M. F. (1999). Service quality in health care. JAMA, 281(7), 661–665. http://dx.doi.org/10.1001/jama.281.7.661
[25] Kirsch, I. E. (1999). How expectancies shape experience. American Psychological Association. http://dx.doi.org/10.1037/10332-000
[26] Linder-Pelz, S. (1982). Toward a theory of patient satisfaction. Social science & medicine, 16(5), 577-582. http://dx.doi.org/10.1016/0277-9536(82)90311-2
[27] Maddux, J. E. (1999). Expectancies and the social–cognitive perspective: Basic principles, processes, and variables.
[28] Murray, C. J., & Frenk, J. (2000). A framework for assessing the performance of health systems. Bulletin of the World Health Organization, 78(6), 717–731.
[29] Murray, C. J., & Frenk, J. (1999). A WHO framework for health system performance assessment. Evidence and Information for Policy, World Health Organization. Sood,
[30] Navarro, V. (2000). Assessment of the world health report 2000. The Lancet, 356(9241), 1598-1601. http://dx.doi.org/10.1016/S0140-6736(00)03139-1
[31] Nord, E. (2002). Measures of goal attainment and performance in the World Health Report 2000: a brief, critical consumer guide. Health Policy, 59(3), 183–191. http://dx.doi.org/10.1016/S0168-8510(01)00172-5
[32] Owens, D. J., & Batchelor, C. (1996). Patient satisfaction and the elderly. Social science & medicine, 42(11), 1483–1491. http://dx.doi.org/10.1016/0277-9536(95)00234-0
[33] Sitzia, J., & Wood, N. (1997). Patient satisfaction: a review of issues and concepts. Social science & medicine, 45(12), 1829–1843. http://dx.doi.org/10.1016/S0277-9536(97)00128-7
[34] Valentine, N., De Silva, A., & Murray, C. (2000). Estimating responsiveness level and distribution for 191 countries: methods and results. Geneva: World Health Organization.
[35] An Campen, C., Sixma, H. J., Kerssens, J. J., Peters, L., & Rasker, J. J. (1998). Assessing patients’ priorities and perceptions of the quality of health care: the development of the QUOTE-Rheumatic-Patients instrument. Rheumatology, 37(4), 362–368. http://dx.doi.org/10.1093/rheumatology/37.4.362
[36] Williams, B. (1994). Patient satisfaction: a valid concept?. Social science & medicine, 38(4), 509-516. http://dx.doi.org/10.1016/0277-9536(94)90247-X
[37] World Health Organization. (2000). The world health report 2000: health systems: improving performance. World Health Organization

How to Cite

Meenakshi Sood, Preethi Pradhan. Evolution of Responsiveness of Health System. J. Multidiscip. Res. Healthcare. 2016, 03, 27-36
Evolution of Responsiveness of Health System

Current Issue

PeriodicityBiannually
Issue-1October
Issue-2April
ISSN Print2393-8536
ISSN Online2393-8544
RNI No.CHAENG/2014/57978
OA Policy

Publisher's policy of the journal at Sherpa UK for the submitted, accepted, and published articles. Click OAPolicy

Plan-S Compliance

To check compliance, one has to use the Journal Check Tool (JCT). This tool provided by cOAlition S (European funders) for the researchers (fundee) to check the compliance with the journal.

Recommend journal to your library

You can recommend the journal being a researcher or faculty member to your library. We will post a copy of the Journal to your library on your behalf at free of cost.
Click here: Recommend Journal

Preprint Arxiv Submission

The authors are encouraged to submit the author’s copy (preprint) to appropriate preprint archives e.g. https://arxiv.org and/or on https://indiarxiv.org or institutional repositories (e.g., D Space) before paper acceptance by the editor of Journal. After publications of the paper author(s) should mention the citation information, title and abstract along with DOI number of the publication carefully on the required page of the depository(ies).

Contact:

Phone: +91-172-2741000, +91-172-4691800
Email : editor.jmrh@chitkara.edu.in

Abstract and Indexing

This work is licensed under a Creative Commons Attribution 4.0 International License.

Articles in Journal of Multidisciplinary Research in Healthcare by Chitkara University Publications are Open Access articles that are published with licensed under a Creative Commons Attribution- CC-BY 4.0 International License. Based on a work at https://jmrh.chitkara.edu.in/. This license permits one to use, remix, tweak and reproduction in any medium, even commercially provided one give credit for the original creation.

View Legal Code of the above-mentioned license, https://creativecommons.org/licenses/by/4.0/legalcode

View Licence Deed here https://creativecommons.org/licenses/by/4.0/

Creative Commons License

Journal of Multidisciplinary Research in Healthcare by Chitkara University Publications is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at https://jmrh.chitkara.edu.in/

Members